Refund policy

Air Glamping Warranty Policy

Warranty Coverage

  • General Coverage: All products purchased from our website
  • Duration: 1 year
  • Details: If anything goes wrong with your purchase within the first year, we will assist in making it right.

Warranty Exclusions

This warranty does not cover:

  • Improper use or misuse
  • Accidental damage
  • User negligence
  • Normal wear and tear

After Warranty Period

If your product requires support after the warranty period, feel free to contact us at info@airglamping.com. We will do our best to assist you.

Air Glamping Return Policy

Important Notice

Return requests must comply with the return policy within 30 days of delivery. After this period, warranty terms will apply instead of returns or exchanges.

Conditions for Returns

  • Eligibility: Unused, unopened products in their original packaging
  • Return Window: 30 days from the date you received your order
  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the return is due to our error

⚠️ For Inflatable Tents:

  • Coody tents: Return or exchange must be requested within 30 days; covered under a 1-year warranty for defects.

Sale items are final sale and are not eligible for return or exchange


 Defective or Damaged Products

  • Contact info@airglamping.com immediately if you receive a damaged or defective item
  • We will cover return shipping costs and offer a replacement, compensation, or a full refund based on your preference

How to Request a Return

  1. Email us at info@airglamping.com with your order number and details of the item(s) you wish to return
  2. Include photos or a video if the product is defective for faster assistance
  3. Please keep the original receipt or packing slip for all returns and exchanges

Inspection & Refunds

  • Returns are inspected within up to 14 business days
  • Refunds are issued after inspection confirms the product is in its original condition
  • Original shipping fees are non-refundable once tracking is generated
  • A 6% restocking fee applies unless the return is due to our error
  • We reserve the right to make the final decision on returned items

Cancellation Policy

  • Orders may be canceled before fulfillment, subject to a 6% restocking fee.

Exchange Policy

  • Exchanges are accepted within 30 days if the item is unopened and in brand-new condition.
  • Customers are responsible for exchange shipping costs.
  • In-store pickup orders may be exchanged at our physical store.

Handling of Opened Products

If a product has been opened and a quality issue is found:

  • Contact us at info@airglamping.com
  • If unresolved remotely, we will provide a return label

Upon inspection:

  1. Non-user related defect → full refund or replacement
  2. No defect found → customer pays return shipping (no refund/exchange)
  3. User-caused damage → repair (if possible) + return shipping at customer’s cost

⚠️ We do not reimburse shipping arranged by third-party carriers


 Return and Exchange Period

  • Products cannot be returned or exchanged after 30 days.

Additional Notes

  • Online purchases can only be returned by mail
  • Retain the original packaging for 30 days in case of return
  • We do not offer store credit for opened, used, or damaged items


Our dedicated support team is ready to assist you with any questions or concerns. Please reach out if you need help!

* This policy is effective as of May 1, 2026, and applies to all orders placed on or after this date.